Frequently Asked Questions

Check your browser’s security settings. Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.

Log in to your account and toggle auto-renew off from the Subscriptions menu item. https://www.teamgetlftd.memberful.com/account/subscriptions

Yes. Click Change plan from the Subscriptions menu item in your account. You’ll be switched to the new plan immediately and charged a prorated amount.

https://teamgetlftd.memberful.com/account/subscriptions

Yes. Log in to your account, add the new card and click Update my credit card. https://teamgetlftd.memberful.com/account/credit_card/edit

Click this link https://teamgetlftd.memberful.com/auth/password/new, enter your email address, and then click ‘send me reset instructions’. To ensure the reset process is secure:

  • Password reset links automatically expire after 48 hours.
  • Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
  • If the link becomes invalid, delete the old reset email and start with a fresh password reset.